Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our Service. This includes:

• Account Information: Name, email address, phone number, postal address, and password when you create an account
• Profile Information: Professional credentials, licenses, certifications, profile photos, and business details (for Pros)
• Payment Information: Credit card details, bank account information, and billing address processed through our secure payment partners
• Communications: Messages, reviews, feedback, and support requests sent through the platform
• Usage Data: IP address, browser type, device information, pages visited, referring URLs, and interaction patterns
• Location Data: Approximate location based on IP address or postal code to provide localized service matching

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the MyFixHub platform and services
• Match Clients with qualified, vetted Pros in their area
• Process payments and manage escrow transactions securely
• Verify the identity, credentials, and background of service professionals
• Send service-related notifications, updates, and promotional communications
• Provide AI-powered pricing estimates and service recommendations
• Detect and prevent fraud, abuse, and unauthorized access
• Analyze usage trends to improve user experience and platform performance
• Comply with legal obligations and enforce our Terms of Service

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Service Professionals: When you post a job or accept a quote, relevant information is shared with the matched Pro to facilitate service delivery
• With Service Providers: We use trusted third-party providers for payment processing, background checks, analytics, and hosting
• For Legal Compliance: When required by law, regulation, legal process, or governmental request
• For Safety: To protect the rights, property, or safety of MyFixHub, our users, or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest, secure payment processing through PCI-DSS compliant partners, regular security audits, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Essential cookies are necessary for the Service to function properly. Analytics and marketing cookies help us understand how users interact with our platform and measure the effectiveness of our campaigns. You can manage your cookie preferences through our Cookie Settings page or through your browser settings. Disabling certain cookies may affect the functionality of the Service.

6. Your Rights Under PIPEDA

As a Canadian platform, MyFixHub complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete personal information
• Withdrawal of Consent: Withdraw your consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions
• Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us through our Contact Page. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as maintaining security and preventing fraud. When your information is no longer needed, we will securely delete or anonymize it.

8. Children's Privacy

MyFixHub is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with a revised “Last updated” date. We encourage you to review this page periodically. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through our Contact Page. You may also review our Terms of Service for additional information about how the platform operates.